Assertiveness Skills Workshop

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Price (exc vat): £280
PrintDURATION: 1 day
TIME: 09:30 to 16:30 GMT

This course is currently only available for groups (4+) of delegates on an arranged date.

Developing the ability to express your views assertively is good for you and good for your business, yet many people find it hard to express themselves honestly. This course will help you to develop the ability to use assertiveness skills at work.

About Assertiveness Skills Workshop

Essentially we have three communication options, passive, aggressive or assertive.  Assertive communication allows you to express your views and feelings whilst still respecting the views and feelings of others. It is the basis of influential communication and essential for healthy business. Unfortunately some people think that their only options are passive or aggressive and find that when they adopt either approach, relationships and self-esteem suffer. This course will help the participants understand how to adapt a more effective, assertive approach by developing the skills and mind-set necessary to express themselves honestly.

Key Benefits

  • Improved business communication – Open and honest communication leads to better business decision, fewer mistakes and a more open culture in the workplace.
  • Increased morale – Staff who feel able to express themselves assertively feel more engaged at work.
  • Reduced stress and improved employee wellbeing – Passivity and aggression are both unhealthy for individuals and teams. Greater assertiveness leads to happier healthier workplaces

Target Student: This course is ideal for all front line staff, supervisors, managers, team leaders and sales people who have a tendency to adopt a mainly passive or aggressive approach.

Tailored training: If you have four or more delegates who need this course, or any of our other courses; we can offer a tailored training solution to meet your exact needs. Courses are held either at one of our training venues or on-site using a suitable meeting room.

Course Includes:

  • Lunch and Refreshments – let us know if you have any special dietary needs. [Excluding London]
  • Training Manual
  • Certificate on completion
  • Post course support

Aim & Objectives


Students will learn how to become more assertive in the workplace by exploring how to respond assertively to various common workplace situations.

Course Objectives
By the end of the course delegates will be able to:

  • Recognise aggressive, assertive and submissive behaviour
  • Identify personal blocks to assertiveness
  • Discuss the benefits of an assertive approach over the passive or aggressive alternatives
  • Use body language, eye contact and vocal tone to express opinions assertively
  • Recognise aggressive, assertive and submissive behaviours
  • Express views and emotions assertively
  • Influence outcomes that are positive for you and others

Course Content

This assertiveness course includes both theory and practice so that delegates not only understand the basis of assertiveness but have the opportunity to experience using and receiving assertive behaviours. Practice exercises involve a number of common workplace situations.

What is assertiveness and its alternatives?
We will explore the pros and cons of the passive, aggressive and assertive behaviour

  • Assertiveness and why should we be more assertive
  • The personal and professional consequences of non-assertive or aggressive approaches
  • What stops us being more assertive

Developing an assertive mind-set
Without the right mind-set, people will not allow themselves to use the various assertive communication skills taught.

  • Assertive v’s non-assertive thinking
  • Assertive rights and responsibilities

Assertive Language patterns

  • Assertive versus passive versus aggressive language
  • BOCA Feedback model

Assertive Body language ad behaviours

  • Body language including posture, gesture, stance and movement
  • Assertive eye contact
  • Vocal tone

Video Testimonials

Client Testimonials

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    The PFQ (APM IC) was for me a good introduction into understanding the ‘Project Management’ world better. It helped me to identify areas and processes that I am not yet familiar with but I now have more confidence in tackling. Passing this course has further confirmed that I do want to go on to study for the APMP qualification. Chelsea B.

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    I attended the project management qualification in December (having already attended the PRINCE2 course in November). Although a challenging subject, I found that the training was engaging because there was adequate time to not only listen but to also give examples and hear examples from other individuals from the class. This aids to help people’s understanding or misunderstanding in some cases and help breakdown the subject into easier chunks. It also helps that IPSO FACTO have in my opinion some of the most experienced instructors in the country, meaning that if you just don’t get something they bring their personal experience into the story to help your understanding. Simon M.

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  • Name: Rebecca SCompany: More on

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    I just wanted to write and say how much I enjoyed the PRINCE2 course last week. The whole Ipso-Facto experience was brilliant, from your prompt help in providing information to determine whether the course was going to be right for me and arranging for Tim to call me, through registration and the quality of the preparation materials sent out, to starting the course with Julia Gosse. Julia is a fantastic trainer who not only clearly has bags of experience in project and business management but is also a very highly skilled trainer. Whilst there was a huge amount to learn, she made it easy to absorb and tolerated enormous amounts of questions with patience and kindness.

    The venue was easy to get to and we definitely appreciated the surroundings including the lovely cafe for lunch and the lake. I will definitely recommend Ipso-Facto as a local training provider and will come to you first if you are running courses I am interested in for the future.

    Oh and I passed both foundation and practitioner exams! [Rebecca S]

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    I completed the PMQ course through IPSO FACTO and they were a pleasure to work with from the moment I first made an enquiry. Every piece of course administration was made simple for me and the classroom facilities were just perfect. The course instructor was professional, knew the subject very well and focused our learning in a practical way to help put it into perspective. Overall, a very professional experience and I would recommend IPSO FACTO as a quality training company. Thank you. [Scott Sellars]

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  • Name: Kirsty R.Company: More on

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    The Excel Level 2 course was brilliant. Having not had much experience of using Excel, I wasn’t sure how much I’d learn but Tim the course tutor was great and went at a good pace, making sure I understood as we went along. I learnt things I wouldn’t have had a clue about before including; Conditional Formatting, Range Names, Pivot Tables, IF Functions, Vlookups and a range of shortcuts to make daily tasks much quicker. I’m looking forward to putting It into practice. Would definitely recommend!  Kirsty R.

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