About Communication Skills
Effective communication is at the heart of every successful business regardless of sector, but it is often taken for granted. This interactive, 1-day workshop challenges course delegates to review their communication style and to identify practical ways to improve their communication with clients, managers and colleagues.
Key Benefits: Improving the awareness and ability of your staff to communicate typically brings a host of tangible business benefits including:
• Increased efficiency – clear communication leads to fewer misunderstandings, mistakes and time wastage.
• Increased customer satisfaction – when staff understand the importance of questioning and listening they are able to serve their customers better resulting in fewer complaints, returns and refunds.
• Improved staff engagement – when managers communicate better and are able to provide useful, specific feedback, motivation increases, and staff turnover falls.
Target Student: This course is ideal for all front line and supervisory staff who need to communicate with customers and colleagues.
Tailored training: If you have four or more delegates who need this course or any of our other courses; we can offer a tailored training solution to meet your exact needs. Courses are held either at one of our training venues or on-site using a suitable meeting room.
- Lunch and Refreshments – let us know if you have any special dietary needs. [Excluding London]
- Certificate on completion
- Post course support relating to course content