ITIL Service Management – Online: eLearning online

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Price (exc vat): £299
PrintDURATION: 6 months

ITIL Online | ITIL eLearning | ITIL CBT training from £299 +VAT. Enjoy the flexibility of studying at a time, pace and place convenient to you. Its a cost-effective option with 24/7 access.

About ITIL Service Management – Online: eLearning online

ITIL Online eLearning for £299

Learn ITIL to foundation level using this online method. No exam.

ITIL Online eLearning plus Foundation exam £449

ITIL eLearning, plus Foundation exam and course materials.

ITIL® eLearning Service Management course

This eLearning option will provide you with a straightforward (self-paced) route to achieving your ITIL® Foundation Certificate in IT Service Management. The package is available as web based online access. There are no pre-requisites for this product, although experience in an IT environment would be beneficial.

How long will it take?

It should take around 20 hours learning to complete the ITIL Foundation level. Your study will be a mixture of eLearning, reference to the ITIL Handbook and other documentation, and completion of the practical tasks.

Purchasing this product provides you with a license to use ITIL for a period of 6 months from the date of purchase. During this period the product is supported to ensure that the content is consistent with the Axelos syllabus. The associated Foundation Exam is valid for the licence period.

You can extend the license and exam date at any time. See details below:

  • 7-day License Extension – £50 + VAT
  • 3-month License Extension – £100 + VAT
  • 6-month License Extension – £150 + VAT

We recommend that you identify a date for completion of your self study. You will need to confirm your exam date with IPSO FACTO a minimum of 4 weeks prior to the chosen date. Failure to attend your exam event may result in transfer charges.

Online Foundation Exams

Take your ITIL Foundation exam online.

Use your computers webcam and microphone to take the exam in the comfort of your own home at a convenient time for you. It’s ideal if you don’t have access to exam centres or if you can’t attend published exam dates.

We require a minimum of 4 weeks’ notice to arrange online exams.

ITIL Practitioner Qualification

Continue your ITIL qualification with a 2 day classroom based ITIL Practitioner course costing £999 plus vat.

Aim & Objectives


To learn ITIL online at a pace suitable to you and gain a formal ITIL qualification.


The key objectives of this ITIL course are to understand the five core volumes at Foundation level:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Course Content

ITIL online course content

  • 9 modules with associated interactive lessons
  • Immersive videos for each lesson
  • Notes to support each lesson and references to the ITIL® manuals
  • Module level foundation tests directly aligned to the ITIL® syllabus
  • ITIL® Foundation exam simulation with feedback. Online support forums and chat (online)
  • Tasks, interactive exercises and infographics to consolidate your learning
  • Extensive exam approaches module to support your exam preparation
  • Progress reporting facility

Video Testimonials

Client Testimonials

  • Name: Chelsea B.Company: More on

    APM PFQ (Introductory Certificate) course review

    The PFQ (APM IC) was for me a good introduction into understanding the ‘Project Management’ world better. It helped me to identify areas and processes that I am not yet familiar with but I now have more confidence in tackling. Passing this course has further confirmed that I do want to go on to study for the APMP qualification. Chelsea B.

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  • Name: Simon M.Company: Career Change

    PRINCE2 Foundation and Practitioner course review

    I attended the project management qualification in December (having already attended the PRINCE2 course in November). Although a challenging subject, I found that the training was engaging because there was adequate time to not only listen but to also give examples and hear examples from other individuals from the class. This aids to help people’s understanding or misunderstanding in some cases and help breakdown the subject into easier chunks. It also helps that IPSO FACTO have in my opinion some of the most experienced instructors in the country, meaning that if you just don’t get something they bring their personal experience into the story to help your understanding. Simon M.

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  • Name: Rebecca SCompany: More on

    PRINCE2 Foundation and Practitioner course review

    I just wanted to write and say how much I enjoyed the PRINCE2 course last week. The whole Ipso-Facto experience was brilliant, from your prompt help in providing information to determine whether the course was going to be right for me and arranging for Tim to call me, through registration and the quality of the preparation materials sent out, to starting the course with Julia Gosse. Julia is a fantastic trainer who not only clearly has bags of experience in project and business management but is also a very highly skilled trainer. Whilst there was a huge amount to learn, she made it easy to absorb and tolerated enormous amounts of questions with patience and kindness.

    The venue was easy to get to and we definitely appreciated the surroundings including the lovely cafe for lunch and the lake. I will definitely recommend Ipso-Facto as a local training provider and will come to you first if you are running courses I am interested in for the future.

    Oh and I passed both foundation and practitioner exams! [Rebecca S]

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  • Name: Amanda MCompany: Hampshire Fire

    Microsoft Project course review

    I attended the two-day Microsoft Project Level Introduction/Intermediate. The course was delivered very professionally with plenty of time to recap and understand each aspect. The environment and facilities were also of a high standard. [Andy]

    I attended the course for two days and Tim was a great trainer, clear explanation of concepts. I have learned some good techniques for better time management and using of resources. Highly recommended. [Daniel C]

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  • Name: Scott SellarsCompany: More on

    APM Project Management Qualification (PMQ) course review

    I completed the PMQ course through IPSO FACTO and they were a pleasure to work with from the moment I first made an enquiry. Every piece of course administration was made simple for me and the classroom facilities were just perfect. The course instructor was professional, knew the subject very well and focused our learning in a practical way to help put it into perspective. Overall, a very professional experience and I would recommend IPSO FACTO as a quality training company. Thank you. [Scott Sellars]

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  • Name: Kirsty R.Company: More on

    Microsoft Excel level 2 course review

    The Excel Level 2 course was brilliant. Having not had much experience of using Excel, I wasn’t sure how much I’d learn but Tim the course tutor was great and went at a good pace, making sure I understood as we went along. I learnt things I wouldn’t have had a clue about before including; Conditional Formatting, Range Names, Pivot Tables, IF Functions, Vlookups and a range of shortcuts to make daily tasks much quicker. I’m looking forward to putting It into practice. Would definitely recommend!  Kirsty R.

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  • Name: S.W.Company: NATS - Air Traffic Control

    Microsoft SharePoint course reviews

    We’ve completed a range of Microsoft Office SharePoint training courses for users, super-users and developers across our organisation. The training has been highly successful and beneficial to our staff at NATS. Duncan the trainer was very patient and knowledgeable and we would recommend IPSO FACTO for all your Microsoft SharePoint training. Stuart W.

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