ITIL Service Management
ITIL® is a widely-accepted approach to IT service management across the world. ITIL provides best practice methods drawn from public and private sectors.
Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.
The course covers the five core volumes which provide an end-to-end view of IT and its integration with business strategy.
ITIL® Foundation 3 days
This course is the first step in the ITIL Service Lifecycle. It provides a basic understanding of the key concepts and terminology used in ITIL Service Management.
ITIL® Practitioner 2 days
This part of the course provides the practical framework for you to apply ITIL best practice management methods within your place of work. However, you must first complete the foundation level before taking the practitioner qualification.
- IT Managers, practitioners involved in the strategy, design, implementation and ongoing delivery of business-used IT services.
- If you require an insight into Service Management best practice.
ITIL® Foundation and Practitioner
The most cost effective option is to take both levels within the same week and save £199 plus vat.
ITIL Foundation course and exam: 3 days – £699.
ITIL Practitioner course and exam: 2 days – £999.
Take both Foundation and Practitioner courses in the same week: £1499 plus vat.
ITIL Online, eLearning training
We also offer an ITIL online training option.