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Improve your Telesales Skills
| Level | Introduction |
| Date/Venue | |
| Duration | 1 day |
| Time | 09:30 - 16:30 |
| Price | Net - £225.00 VAT - £39.38 Gross - £264.38 |
Introduction
Improve your Telesales Skills Course is for those who want to increase sales results on the telephone. This complete course is ideal for anyone from Call Centre Operatives to one-man bands. If you are failing to hit targets on the phone or you want your team to exceed targets then this course is a must.
Course Aims
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To understand and practice the latest tools and techniques to become outstanding at telesales
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To highlight where others go wrong, so you don’t have to
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To gain confidence in telesales and the knowledge to overcome objections
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To increase your ability to sell over the telephone whether it be inbound or outbound selling.
Course Objectives
By the end of this level you will be able to:
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Increase your powers of persuasion in selling over the telephone
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Learn the secrets of how to influence clients on the telephone
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Learn the importance of the right attitude for telesales
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Learn the biggest mistakes people make so you don’t make them
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Become a master of rapport
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Overcome any objections thrown at you
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How to control the call
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How to master pre-closing
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Learn the latest techniques to close more sales
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Learn some secrets of conversational hypnosis for sales
Content
Introduction, objectives, agenda
Differences between Inbound & Outbound Selling
The Effects of how you THINK & your ATTITUDE
Opening of your Calls
Power Questions & Effective Listening
NLP Persuasion & Influence skills
Rapport Building Master Class
Objection Handling
Controlling the Call
Hypnotic Language patterns to Influence the clients decision making
Pre-Closing (Setting up the Sale and the Clients Commitment)
Closing the Sale
The ESSENTIALS of closure
Course Includes
Lunch/refreshments and course materials
Training Venues for scheduled courses at: Whiteley - Southampton, Salisbury, Basingstoke
Testimonials
Comment: A brilliant course. I can't wait to practice some of my new skills. Thankyou.
Telesales Skills
Telesales Skills