The workshop is designed for all those who require additional support in managing conflict, and dealing with non performing employees. To understand people and conflict enables you to create trust and respect in relationships by understanding why people are motivated to do things they do. Learn how to pinpoint where things go wrong with relationships and deal with conflict. Find out the key elements of strong relationships and influence to sell your ideas to others.

To develop a range of practical skills to help deal with conflict situations and poor performing staff.

• Employ a number of tools to effectively manage a conflict situation

• Conduct a poor performance interview

Types of conflict

 

Getting the message across

 

Assertiveness

 

Conflict in teams

 

Managing conflict

 

A positive outcome

 

What is poor performance

 

Case studies

 

The disciplinary process

 

Conducting a session