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IPSO Facto Training, IT, Management, Project Management, Hampshire

01489 588453


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Business Skills

Effective Communication Skills
Workshop

Date
27/01/09 -
Duration
1 day
Time
09:30 to 16:30
  Price
Net
£225.00
VAT
£33.75
Gross
£258.75
Introduction

This highly interactive course challenges delegates to review their communication style. It covers various aspects of communication including: barriers, influencing, questioning, listening, feedback and assertiveness skills. This course is invaluable for those who want to improve their communication skills and enhance their ability to confidently interact with others.

Course Aim

For delegates to adopt a range of techniques to improve their communication skills.

Course Objectives
By the end of the course you will be able to:
  • Achieve results in your communication with others

  • Understand the importance of open two way communication

  • Understand the barriers to effective communication

  • Develop influencing and assertive skills

  • Develop questioning and listening skills

  • Give effective feedback

Content

Framework for influencing

Recognising behaviour styles

Barriers to communication

How to question and listen

Rights and responsibilities

How to give constructive feedback

Recognising assertiveness

How to be assertive

Getting your point across assertively

 
One to one conflict
   

   CALL US: 01489 588453

  

 

Course Includes:
Lunch/refreshments and course materials.

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1 Troon House, 4400 Parkway, Whiteley, Fareham, Hampshire. PO15 7FJ2009

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