This highly interactive course challenges delegates to review their communication style. It covers various aspects of communication including: barriers, influencing, questioning, listening, feedback and assertiveness skills. This course is invaluable for those who want to improve their communication skills and enhance their ability to confidently interact with others.

For delegates to adopt a range of techniques to improve their communication skills.

• Achieve results in your communication with others

• Understand the importance of open two way communication

• Understand the barriers to effective communication

• Develop influencing and assertive skills

• Develop questioning and listening skills

• Give effective feedback

Framework for influencing

Recognising behaviour styles

Barriers to communication

How to question and listen

Rights and responsibilities

How to give constructive feedback

Recognising assertiveness

How to be assertive

Getting your point across assertively

 

One to one conflict