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Latest Course - Next Date: 24/01/12

Microsoft Project 1
Microsoft Project Introduction   In addition to delivering projects on schedule and within budget, today’s project teams must reduce time to market and cope with rapidly shifting conditions. Microsoft Project is a powerful tool to help you break - Book Now

Communication Skills

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Level Workshop
Date/Venue 01/03/12 - Southampton
Duration 1 day
Time 09:30 to 16:30
Price Net - £280.00
VAT - £56.00
Gross - £336.00

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Introduction

This highly interactive course challenges delegates to review their communication style. It covers various aspects of communication including: barriers, influencing, questioning, listening, feedback and assertiveness skills. This course is invaluable for those who want to improve their communication skills and enhance their ability to confidently interact with others.

Course Aim

For delegates to adopt a range of techniques to improve their communication skills.

Course Objectives
By the end of the course you will be able to:
 
  • Achieve results in your communication with others
  • Understand the importance of open two way communication
  • Understand the barriers to effective communication
  • Develop influencing and assertive skills
  • Develop questioning and listening skills
  • Give effective feedback
Content
 
Framework for influencing
 
Recognising behaviour styles
 
Barriers to communication
 
How to question and listen
 
Rights and responsibilities
 
How to give constructive feedback
 
Recognising assertiveness
 
How to be assertive
 
Getting your point across assertively
 
One to one conflict
Course Includes:
Lunch/refreshments and course materials.
 
Training Venues for scheduled courses at: Whiteley - Southampton, Salisbury
 
 
Testimonials
Comment: Very effective and informative course. [MW]
Comment: Excellent delivery. [MS - Autofutura]

Effective Communication Skills

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