This course will provide an overview of the concepts of assertive, passive and aggressive behaviour and will examine the effects of different types of response. The course also explores how to confidently make and refuse requests. It will help increase your confidence in handling difficult behaviour in others.

To enable you to become more assertive in the workplace by exploring how to respond to various behaviours, so that you feel better about stating your needs clearly and simply.

• Identify personal blocks to assertiveness
• Use a range of assertive techniques
• Recognise aggressive, assertive and submissive behaviour
• Influence outcomes that are positive for you and others

Identify behaviour styles in yourself and others

 

Assertion rights - yours and others

 

Key principles of assertive behaviour

 

Giving and receiving feedback

 

Saying no assertively

 

Improving self-esteem

 

Appreciate the links between effective communication and self-esteem