APMG and APM ACCREDITED PROJECT MANAGEMENT course bookings

PAYMENT, CANCELLATION or POSTPONEMENT

 

IPSO FACTO Training Solutions Ltd offers places on its public courses in response to a booking sent by email or fax. We treat this as a confirmed booking but request that this is followed up by an official Purchase Order where a delegate's organisation's financial instructions so require. In response we issue joining instructions and a proforma invoice requiring payment before the course start date.

 

To preserve the quality of the training our public courses are limited to 12 delegates per course. Hence we have to turn away other potential delegates once we receive 12 bookings for a course.

 

From four weeks prior to the course we are committed to paying for the basic course costs however many delegates actually attend. We therefore have a cancellation and postponement policy that reflects the costs to us of delegates cancelling or postponing, once booked.

 

Currently, examination fees (where appropriate) are charged only for those who actually sit the exams, not for the number of exam papers booked.

 

To cancel or postpone their course a delegate should advise us in writing (by email to tim@ipsofacto.uk.com or fax to 01489 588453) - and would be subject to the following charge:

 

Up to 28 days prior to the Monday of the course: 10 % of the course fees (excluding exam fees) would be payable.

 

Within 28 days of the course start date:

 

Cancellation fee: 50 % of the course fees (excluding exam fees).

or

Postponement fee: 30% of the course fees (excluding exam fees).

 

On receipt of a cancellation or postponement notification we will acknowledge and issue an invoice (or partial rebate / credit note if the course fee has been paid by that date).

 

N.B. We do not charge if a delegate is replaced by a colleague on the same course.

 

To reduce the risk of incurring cancellation/postponement fees we recommend that organisations nominate a "standby delegate" to shadow the booked delegate. The standby delegate should be made aware of the joining instructions and pre-work etc and be prepared to take the delegates' place should the need arise.

 

GENERAL COURSE PAYMENT, CANCELLATION or POSTPONEMENT

 

For Public courses payment of the course fee, together with the VAT should be received by IPSO FACTO four weeks prior to the course start date or on booking, whichever is the later.

Refunds for cancellations will be given if notice in writing is received by IPSO FACTO at least two weeks prior to the course start date, otherwise IPSO FACTO shall be entitled to a cancellation fee equivalent to the course fee.

The course fee includes tuition, training materials, manuals, handouts and computer time as appropriate to the course. No refund will be payable by IPSO FACTO in respect of any evening meals not taken by a student attending any residential course where such evening meal is included in the course fee.

If any payment, due to IPSO FACTO, is in arrears for more than 30 days, IPSO FACTO may charge interest on a day to day basis. The rate of four percent above Lloyds Bank base rate in force at that time will be charged from the due date of payment until the date of receipt.

It is the Customer's responsibility, having referred to relevant IPSO FACTO course information and literature, to ensure the course is suitable for the student's requirements. IPSO FACTO will provide the course with reasonable care and skill but accepts no liability in the event that the content of the course does not meet the Customer's requirements or the student's requirements.

In extreme circumstances it may be necessary for IPSO FACTO to reschedule a course upon which a booking has been made. If the rescheduled dates of the course are not convenient to the Customer, IPSO FACTO's liability will be limited to a refund of the fees paid. IPSO FACTO reserves the right to change the course location.

It is acknowledged that all intellectual property rights, including copyright, design rights and know-how in or relating to a course or course materials provided, remain the sole property of IPSO FACTO or its licensors. No copies may be made of the course material unless expressly agreed in writing by IPSO FACTO.

All delegates will be required to abide by any site security measures operating at the course location.

Where a course is provided at the Customer's site, the Customer will take all reasonable steps to safeguard the personnel or representatives of IPSO FACTO when on the Customer's premises as well as any property brought onto such premises for the purpose of providing the course.

Information provided to delegates is to our knowledge the most up to date information available, based on that provided by the relevant software supplier. IPSO FACTO accepts no liability where this is not the case.