PrintDURATION: 1 day
|TIME: 09:30 to 16:30 GMT|
£895 for four delegates. £100 for each additional delegate.
Many people find it hard to express themselves honestly and this course aims to help delegates to develop the ability to use assertiveness skills at work.
Essentially we have three communication options, passive, aggressive or assertive. Assertive communication allows you to express your views and feelings whilst still respecting the views and feelings of others. It is the basis of influential communication and essential for healthy business. Unfortunately some people think that their only options are passive or aggressive and find that when they adopt either approach, relationships and self-esteem suffer. This course will help participants understand how to adapt a more effective, assertive approach by developing the skills and mind-set necessary to express themselves honestly.
This course is ideal for all front line staff, supervisors, managers, team leaders and sales people who have a tendency to adopt a mainly passive or aggressive approach.
You will learn how to become more assertive in the workplace by exploring how to respond assertively to various common workplace situations.
By the end of the course delegates will be able to:
This assertiveness course includes both theory and practice so that delegates not only understand the basis of assertiveness but have the opportunity to experience using and receiving assertive behaviours. Practice exercises involve a number of common workplace situations.
We will explore the pros and cons of the passive, aggressive and assertive behaviour
Without the right mind-set, people will not allow themselves to use the various assertive communication skills taught.