PrintDURATION: 1 day
|TIME: 09:00 to 17:00 GMT|
IT Service Management FitSM. A standard for lightweight IT Service Management.
FitSM is built on four key principles: practicality, consistency, sufficiency and extendibility. Its a lightweight IT service management (ITSM) standard applicable to commercial organisations, government agencies and non-profit organisations.
FitSM Foundation will certify your ability in implementing effective foundation level IT service management processes. The certification provides the basics of service management with a focus on the most important processes to ensure smooth IT operations. FitSM was designed to be compatible with ISO/IEC 20000-1 standard and ITIL.
This FitSM Foundation course aims to provide basic IT service management concepts and terms (based on FitSM-0).
FitSM Foundation qualification – 1 day (this course)
FitSM Advanced qualification – 2 days
FitSM Expert qualification – 2 days
This course is ideal for anyone involved in the provision of federated IT services.
Your online exam will be booked for the afternoon of day 2. Specific times will be discussed at the start of the course. IPSO FACTO will book your exam with APMG where you will receive an email asking you to register for the exam.
This Live Online Virtual course is delivered in English by an expert IT Service Management training consultant. Delegates from the UK, Germany, France, Italy and Spain would attend the course using UK time.
To obtain Foundation level IT Service Management FitSM Certification.
By the end of the course you will be able to:
Basic IT service management concepts and terms (based on FitSM-0)
Purpose and structure of FitSM standards and their relationship to other standards
Process framework underlying FitSM
Requirements defined in FitSM-1