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|TIME: 09:00 to 17:00 GMT|
Looking to boost your career in IT Service Management? Get certified with our accredited IT Service Management qualification program! With expert-led training and globally recognized certification, you'll gain the skills and knowledge to effectively manage IT services and drive business success. Enroll today and take your career to the next level!
FitSM is built on four key principles: practicality, consistency, sufficiency and extendibility. Its a lightweight IT service management (ITSM) standard applicable to commercial organisations, government agencies and non-profit organisations.
FitSM Foundation will certify your ability in implementing effective foundation level IT service management processes. The certification provides the basics of service management with a focus on the most important processes to ensure smooth IT operations. FitSM was designed to be compatible with ISO/IEC 20000-1 standard and ITIL.
This FitSM Foundation course aims to provide basic IT service management concepts and terms.
ITIL (Information Technology Infrastructure Library) and FitSM (Framework for Integrated Test and Service Management) are both IT Service Management (ITSM) frameworks, but they have some key differences:
Overall, ITIL is a more comprehensive and complex framework, while FitSM is a more lightweight and flexible framework designed for smaller organizations. The choice between the two frameworks depends on the organization’s size, complexity, and specific needs.
FitSM Foundation qualification – 1 day (this course)
FitSM Advanced qualification – 2 days
FitSM Expert qualification – 2 days
This IT Service Management FitSM course is ideal for anyone involved in the provision of federated IT services.
Your online exam will be booked for the afternoon of day 2. Specific times will be discussed at the start of the course. IPSO FACTO will book your exam with APMG where you will receive an email asking you to register for the exam.
To obtain Foundation level IT Service Management FitSM Certification.
By the end of the course you will be able to:
A.1 Understanding service and value
A.2 Understanding (IT) service management
A.3 Understanding customer and processes orientation
A.4 Understanding the basic requirements of ITSM implementations
A.5 Understanding continual improvement
A.6 Understanding the implications of implementing Service Management in a federated environment
B.1 Understanding the Service Portfolio Management Process
B.2 Understanding the Service Level Management Process
B.3 Understanding the Service Reporting Management Process
B.4 Understanding the Service Availability & Continuity Management Process
B.5 Understanding the Capacity Management Process
B.6 Understanding the Information Security Management Process
B.7 Understanding the Customer Relationship Management Process
B.8 Understanding the Supplier Management Process
C.1 Understanding the Incident & Service Request Management Process
C.2 Understanding the Problem Management Process
C.3 Understanding the Configuration Management Process
C.4 Understanding the Change Management Process
C.5 Understanding the Release & Deployment Management Process
C.6 Understanding the Continual Service Improvement Management Process
D.1 Understanding the key interfaces between Service Planning & Delivery Processes
D.2 Understanding the key interfaces between Service Operation & Control Processes
E.1 Understanding the purpose and approach of FitSM
E.2 Understanding the landscape of standards and frameworks related to service management
This Live Online Virtual course is delivered in English by an expert IT Service Management training consultant. Delegates from the UK, Germany, France, Italy and Spain would attend the course using UK time.