IT Service Management FitSM Introduction

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    TIME: 09:00 to 17:00 GMT

    IT Service Management FitSM. A standard for lightweight IT Service Management.

    About IT Service Management FitSM Introduction

    IT Service Management FitSM® Foundation to Expert

    FitSM is built on four key principles: practicality, consistency, sufficiency and extendibility. Its a lightweight IT service management (ITSM) standard applicable to commercial organisations, government agencies and non-profit organisations.

    FitSM Foundation will certify your ability in implementing effective foundation level IT service management processes. The certification provides the basics of service management with a focus on the most important processes to ensure smooth IT operations. FitSM was designed to be compatible with ISO/IEC 20000-1 standard and ITIL.

    This FitSM Foundation course aims to provide basic IT service management concepts and terms (based on FitSM-0).

    IT Service Management route to Expert Certification

    FitSM Foundation qualification – 2 days (this course)

    FitSM Advanced qualification – 2 days

    FitSM Expert qualification – 2 days

    Included in the course

    • PDF files with detailed content
    • Support throughout your time with us
    • Foundation exam
    • FitSM Digital badge on successful completion


    FitSM Foundation course for IT Service Management

    Is this FitSM Foundation level course for you?

    This course is ideal for anyone involved in the provision of federated IT services.

    Entry Requirement


    Online Exam

    Your online exam will be booked for the afternoon of day 2. Specific times will be discussed at the start of the course. IPSO FACTO will book your exam with APMG where you will receive an email asking you to register for the exam.

    4 main goals of FitSM

    • Create a clear, pragmatic, lightweight and achievable standard that allows for effective IT service management.
    • Offer a version of ITSM which is more accessible for a wider range of environments than traditional ITSM solutions, including federated scenarios.
    • Provide solutions which can be efficiently implemented in organisations ranging from SMEs and start-ups through to large enterprises.
    • Define a baseline of ITSM effectiveness that is achievable but can be expanded if necessary.
    FitSM Foundation course for IT Service Management

    IT Service Management for the UK and Europe?

    This Live Online Virtual course is delivered in English by an expert IT Service Management training consultant. Delegates from the UK, Germany, France, Italy and Spain would attend the course using UK time.

    Useful Links

    Practicality in managing IT services (FitSM Blog Part 1)

    Fit, Lightweight and Lean – FitSM

    APMG FitSM 

    IT Service Management FitSM is Accredited by APMG International | FitSM® is a registered trademark of ITEMO e.V.

    Aim & Objectives


    To obtain Foundation level IT Service Management FitSM Certification.


    By the end of the course you will be able to:

    • Understand basic IT Service Management concepts and terms
    • Understand the purpose and structure of FitSM standards and their relationship to other standards
    • Understand the process framework underlying FitSM
    • Understand the requirements as defined by FitSM-1

    Course Content

    IT Service Management FitSM

    Basic IT service management concepts and terms (based on FitSM-0)

    Purpose and structure of FitSM standards and their relationship to other standards

    Process framework underlying FitSM

    Requirements defined in FitSM-1

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