IT Service Management FitSM^® Foundation

FitSM is built on four key principles: practicality, consistency, sufficiency and extendibility. Its a lightweight IT service management (ITSM) standard applicable to commercial organisations, government agencies and non-profit organisations.

FitSM Foundation will certify your ability in implementing effective foundation level IT service management processes. The certification provides the basics of service management with a focus on the most important processes to ensure smooth IT operations. FitSM was designed to be compatible with ISO/IEC 20000-1 standard and ITIL.

This FitSM Foundation course aims to provide basic IT service management concepts and terms.

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Why choose FitSM over ITIL

ITIL (Information Technology Infrastructure Library) and FitSM (Framework for Integrated Test and Service Management) are both IT Service Management (ITSM) frameworks, but they have some key differences:

• Scope: ITIL is a comprehensive framework covering the entire ITSM lifecycle, while FitSM is a more lightweight framework designed for small and medium-sized organizations.
• Complexity: ITIL is a more complex framework with a large number of processes, roles, and functions, while FitSM is simpler and more streamlined, focusing on essential processes and functions.
• Flexibility: ITIL is a more prescriptive framework, while FitSM is designed to be more flexible and adaptable to different organizations’ needs.
• Certification: ITIL has a well-established certification scheme, while FitSM has a less formal certification process.
• Adoption: ITIL is widely adopted in large enterprises and government organizations, while FitSM is more commonly used in medium and smaller organizations.

Overall, ITIL is a more comprehensive and complex framework, while FitSM is a more lightweight and flexible framework designed for smaller organizations. The choice between the two frameworks depends on the organization’s size, complexity, and specific needs.

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IT Service Management route to Expert Certification

FitSM Foundation qualification – 1 day (this course)

FitSM Advanced qualification – 2 days

FitSM Expert qualification – 2 days

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Included in the course

• PDF files with detailed content
• Support throughout your time with us
• Foundation exam
• FitSM Digital badge on successful completion

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Is this FitSM Foundation level course for you?

This IT Service Management FitSM course is ideal for anyone involved in the provision of federated IT services.

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Entry Requirement

None

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Online Exam

Your online exam will be booked for the afternoon of day 2. Specific times will be discussed at the start of the course. IPSO FACTO will book your exam with APMG where you will receive an email asking you to register for the exam.

• 30 minutes duration
• Closed book (no aids allowed)
• 20 multiple choice questions ( four possible answers for each questions, one correct answer per question)
• Pass rate: 65% (13 out of 20)

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4 main goals of FitSM

• Create a clear, pragmatic, lightweight and achievable standard that allows for effective IT service management.
• Offer a version of ITSM which is more accessible for a wider range of environments than traditional ITSM solutions, including federated scenarios.
• Provide solutions which can be efficiently implemented in organisations ranging from SMEs and start-ups through to large enterprises.
• Define a baseline of ITSM effectiveness that is achievable but can be expanded if necessary.

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Aims

To obtain Foundation level IT Service Management FitSM Certification.

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Objectives

By the end of the course you will be able to:

• Understand basic IT Service Management concepts and terms
• Understand the purpose and structure of FitSM standards and their relationship to other standards
• Understand the process framework underlying FitSM
• Understand the requirements as defined by FitSM-1

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IT Service Management FitSM course content

Service and service management concepts

A.1 Understanding service and value

A.2 Understanding (IT) service management

A.3 Understanding customer and processes orientation

A.4 Understanding the basic requirements of ITSM implementations

A.5 Understanding continual improvement

A.6 Understanding the implications of implementing Service Management in a federated environment

Service management processes involved in Service Planning and Delivery

B.1 Understanding the Service Portfolio Management Process

B.2 Understanding the Service Level Management Process

B.3 Understanding the Service Reporting Management Process

B.4 Understanding the Service Availability & Continuity Management Process

B.5 Understanding the Capacity Management Process

B.6 Understanding the Information Security Management Process

B.7 Understanding the Customer Relationship Management Process

B.8 Understanding the Supplier Management Process

Service management processes involved in Service Operation and Control

C.1 Understanding the Incident & Service Request Management Process

C.2 Understanding the Problem Management Process

C.3 Understanding the Configuration Management Process

C.4 Understanding the Change Management Process

C.5 Understanding the Release & Deployment Management Process

C.6 Understanding the Continual Service Improvement Management Process

Key interfaces between Service management processes

D.1 Understanding the key interfaces between Service Planning & Delivery Processes

D.2 Understanding the key interfaces between Service Operation & Control Processes

Service Management and related standards and frameworks

E.1 Understanding the purpose and approach of FitSM

E.2 Understanding the landscape of standards and frameworks related to service management

 

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Rapidly deliver real IT Service Management with FitSM

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IT Service Management for the UK and Europe?

This Live Online Virtual course is delivered in English by an expert IT Service Management training consultant. Delegates from the UK, Germany, France, Italy and Spain would attend the course using UK time.

Useful Links

Practicality in managing IT services (FitSM Blog Part 1)

Fit, Lightweight and Lean – FitSM

APMG FitSM 

IT Service Management FitSM is Accredited by APMG International | FitSM^® is a registered trademark of ITEMO e.V.

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